Questions,
answered.
Clear answers for a celebration that feels effortless.
Everything starts with your date.
From choosing an experience to receiving the final gallery, here is what to expect. If your question is not covered, send us a message—we are happy to help.
Check your dateBOOKING & PRICING
How does booking work?+
Start by checking your event date. Tell us what you are celebrating and which experience interests you. We review availability, prepare your quote, and guide you through the agreement and payment steps that confirm your reservation.
Does checking my date reserve it?+
No. A date request starts the conversation, but your experience is not reserved until the requirements in your quote and booking agreement are completed. Dates remain subject to availability until confirmation.
What should I have ready when I check a date?+
Your event date, event type, and contact information are enough to begin. A venue, estimated guest count, desired service time, and preferred experience help us prepare a more complete recommendation.
What is included in the listed package price?+
Each experience and duration displays its current starting price and description on our Pricing page. Your quote will clearly show the selected booth, service hours, included features, enhancements, travel, and any event-specific costs before you book.
Are deposits and payment schedules required?+
Your quote and booking agreement show the amount and timing required to reserve and pay for your event. Those booking-specific terms control, so please review them before accepting.
What if I need to reschedule or cancel?+
Contact us as soon as possible. Rescheduling, cancellation, deposit, and refund terms are explained in your signed booking agreement and may depend on timing and availability.
CHOOSING YOUR EXPERIENCE
Can I choose a specific booth?+
Absolutely. Explore Magic Mirror, Magic Glass, Magic Mini, Magic Retro, and the Wi‑Fi Booth. Each has a different look, footprint, and guest experience, and we can help you choose the best fit for your room and celebration.
Which experience works best for a smaller venue?+
Magic Mini and the Wi‑Fi Booth are strong options when space is limited. Final placement depends on safe guest flow, backdrop choices, power, and venue access, so sharing a floor plan or room photos is helpful.
Can the Wi‑Fi Booth be booked on its own?+
Yes. It may be booked as a standalone experience or added to another available setup. We will confirm the best configuration for your event and guest count.
Can the experience be customized for my event?+
Yes. Available options may include coordinated artwork, photo layouts, welcome screens, prompts, galleries, and enhancements. Tell us your colors, theme, invitation style, or brand guidelines so we can build a cohesive direction.
Do you offer experiences for corporate and brand events?+
Yes. We can shape the guest flow and visual presentation around launches, employee events, fundraisers, activations, and other branded gatherings. Share your goals and brand assets early so they can be considered in the plan.
VENUE, SETUP & EVENT DAY
How much space and power will the booth need?+
Requirements vary by experience, backdrop, and venue. We will confirm the working footprint, nearby power, ceiling or access considerations, and a safe position before the event. Please tell us about stairs, elevators, long carries, or limited loading access.
Can a booth be used outdoors?+
No. Beginning with our 2027 booking season, every photo booth must be placed inside a permanent, climate-controlled space. Your celebration may still be outdoors. Read our outdoor event policy →
Is an attendant included?+
Our full-service experiences are designed to include professional event support as described in the selected package. The Wi‑Fi Booth or other configurations may operate differently, so your quote will state exactly what is included.
When do you arrive for setup?+
Arrival and setup timing are planned around your venue, access window, and event schedule. Setup time is separate from guest service time unless your agreement says otherwise. Accurate venue and loading details help everything begin smoothly.
What is idle time?+
Idle time is a planned period when equipment remains set up but guest service is paused—for example, during dinner or between a ceremony and reception. If your timeline needs it, the applicable rate will be shown in your quote.
Do you travel beyond the Bangor area?+
Yes. We serve celebrations across Maine and can discuss events elsewhere in New England. Travel is calculated from the event location and requirements, then shown clearly in your quote.
PHOTOS, SHARING & AFTER THE EVENT
How do guests receive their photos?+
Sharing options depend on the experience and event setup and may include prints, text or email delivery, QR access, or a digital gallery. Internet-dependent sharing can be delayed if venue connectivity is weak.
Will I receive an online gallery?+
If a gallery is included in your selected package, access information is provided after processing. Delivery details and gallery availability are described in your quote or booking agreement.
What happens if the venue has poor Wi‑Fi or cellular service?+
Many capture features can continue, but live sharing or uploads may be delayed until a connection is available. Tell us about known connectivity limits so we can plan the most reliable guest experience.
Will you post our event photos online?+
Promotional use is handled according to your booking agreement or other permission. Because guests can download and share their own images, event organizers should also make guests aware of the photo experience and obtain appropriate permission involving minors.
What happens after I send my request?+
Your request enters our planning workspace for review. We confirm availability, follow up for anything missing, and prepare the next step—usually a recommendation or quote tailored to your event.
STILL CURIOUS?